Ablakwa Tours VFS VISA Global Accra Visa Centre, Highlights Commitment to Service Quality Standards
The Minister for Foreign Affairs, Samuel Okudzeto Ablakwa, met the VFS Global team during a visit to the Visa Application Centre in Accra, highlighting a shared commitment to service excellence and customer experience.
The visit formed part of a working tour on Monday, 5 October 2026, to assess the conditions of Ghanaian visa applicants at more than 20 embassies and visa application centres.
During the visit, the Minister toured the facility, interacted with applicants and team members, and gained firsthand insight into the customer journey and operational processes.
The visit provided an opportunity to showcase VFS Global’s commitment to delivering efficient, secure and customer-focused services.
The Minister appreciated the professionalism of the team and the high service standards maintained at the centre.
Mr Ablakwa said the tour allowed him to see the current situation first-hand and to hold direct conversations with fellow citizens about their experiences.
He said he will engage Heads of Missions in the coming days on his findings and observations, with the aim of working together to secure improvements.
“I must acknowledge that substantial progress has been made by some missions,” Mr. Ablakwa said after the tour.
Mr Ablakwa also stressed that it is the prerogative of diplomatic missions to determine who qualifies for their visas, and that he would not interfere with this.
“As I have always emphasised, it is the prerogative of diplomatic missions to determine who qualifies for their visas, I shall not interfere with that, nonetheless, they must take concrete steps to ensure the dignity of Ghanaians is safeguarded,” he added.
Ablakwa Tours VFS VISA Global Accra Visa Centre, Highlights Commitment to Service Quality Standards | AviationGhana.com
